Terms & Conditions
- Privacy Policy
At Al-Basmalah Group, we are committed to the rigorous protection of client data. Information is gathered exclusively to refine technical support, facilitate order-related communication, and enhance the digital user experience. We guarantee that your data will not be disclosed to third parties without explicit consent, ensuring all data processing aligns strictly with our mutual business interests.
- QHSE
Safety is our baseline, not a goal. We implement uncompromising occupational safety protocols across every mining site and workshop in our network. By sourcing equipment that meets or exceeds global specifications, we maintain a secure environment for our technical teams, ensuring the delivery of professional, sustainable service to our partners.
- Warranty Policy
All machinery and equipment within our portfolio are backed by comprehensive manufacturer warranties against production defects. To maintain the integrity of this coverage, Al-Basmalah Group provides genuine spare parts and expert repairs via our certified engineering team, contingent upon the client’s adherence to recommended periodic maintenance schedules.
- Service and Support
Downtime is the enemy of productivity. We provide rapid-response field support—specifically tailored for the high-stakes mining sector—to ensure your operations remain fluid. Our service framework prioritizes immediate emergency intervention and scheduled preventive maintenance designed to maximize the lifecycle of your assets.
- Standard Terms of Business
- Contractual Validity: Quotations and formal proposals remain valid only for the duration explicitly stated therein.
- Logistics & Delivery: Equipment dispatch follows agreed timelines, triggered upon the satisfactory fulfilment of all financial obligations.
- Limitation of Liability: The company assumes no liability for malfunctions resulting from negligence, improper operation, or unauthorized technical intervention performed outside our certified service canters.
- Jurisdiction: All transactions and legal disputes are governed by the prevailing commercial laws of the Republic of Sudan.
6. Digital Governance & Technical Oversight
Digital stewardship of this platform—including architecture, hosting, and systemic maintenance—is vested in Masarib Digital Media Group.
Issued by: Management, Al-Basmalah Machinery
Last Updated: April 9, 2026